Voice + WhatsApp + Workflows
Puzzle AI lets you launch voice agents and WhatsApp bots from one platform, then turn each conversation into follow-up workflows and campaigns.
Built for production phone lines and WhatsApp Business numbers. Start with a guided pilot—no long-term contract.
Customer
Where is my order?
Agent
I can look that up. What do you need?
Caller
I need to reschedule my delivery for tomorrow afternoon.
Built for teams running high-volume conversations
Healthcare · E-commerce · Logistics · Financial services · Travel & hospitality · SaaS support
24/7
always-on conversation coverage
Voice + WhatsApp
two channels, one platform
Inbound & outbound
answer, message, and follow up
100%
of conversations transcribed & logged
Voice agents, WhatsApp bots, and the workflows that connect them—built for operations teams, not demos.
Calls
Answer and place calls 24/7 without adding headcount.
Chat
Automate WhatsApp conversations, from guided menus to autonomous agents.
Automation
Turn every conversation into follow-up actions.
Workflows are a separate layer from your bot builder. Trigger them after a call, from a campaign, or by hand—then delay, retry, and log every step.
Call completed
Post-call trigger fires with transcript, summary, and variables.
Wait 10 minutes
Fixed, at-time, or relative delays on any edge.
Send WhatsApp template
Approved Meta template to the same customer.
Append to Google Sheets
Write the outcome to a connected spreadsheet.
Send calendar invite
Book the next step on Google Calendar.
Campaigns at scale
WhatsApp broadcast
Approved templates to a contact list
AI outbound calls
Voice agents that dial and retry
Workflow per contact
One automation run for every row
Product
Shared capabilities across voice, WhatsApp, and workflows—so you ship once and operate from one place.
Compose flows on a canvas, save versions, and publish a specific version to a phone line or WhatsApp number.
Attach HTTP tools, knowledge-base search, variables, and human handoff so agents can act—not just reply.
Ingest PDFs, spreadsheets, APIs, and websites. Ground GenAI and Agent nodes in your own documents.
Score retrieval and agent turns with golden datasets, LLM-as-judge runs, and a per-node playground.
KPIs across voice, chat, campaigns, workflows, and credits—plus CSV and XLSX exports of sessions.
Encrypted secrets with audited reveals, tenant isolation, and role-based access for production teams.
Process
Build the conversation, connect the channels, then automate and measure what happens next.
01
Build
Use the visual builder for rule-based menus or multi-turn agents—on voice and on WhatsApp—then save a version.
02
Connect
Publish to a phone line or WhatsApp number. Add a knowledge base, HTTP tools, and secrets so the agent can act.
03
Automate
Trigger workflows, run campaigns, then watch analytics, transcripts, and evals from one dashboard.
Use cases
Start with one high-volume workflow, prove ROI, then expand across voice, WhatsApp, and automation.
Reset passwords, track orders, and solve FAQs with buttons and lists—or let an agent answer from your knowledge base.
Voice + WhatsApp
Reach leads on a call, score intent, then send a WhatsApp follow-up and book the meeting automatically.
Voice + WhatsApp
Book and reschedule over the phone, then send reminders on WhatsApp with calendar-aware availability.
Campaigns
Broadcast approved WhatsApp templates or place outbound calls with compliant disclosures and human escalation.
Send template messages for shipping, delays, and delivery windows—then continue in the same chat thread.
Workflows
After every call, push outcomes to Google Sheets or a CRM webhook and schedule the next step.
Integrations
Phone lines, WhatsApp Business, Google, and HTTP tools—then go live without rebuilding your stack.
Inbound, outbound, or both
Connect a channel, create templates, and run campaigns
Contact lists and campaign runs
ElevenLabs and Cartesia voices
Deepgram, Azure Speech, and ElevenLabs
Lists, writes, and invites
APIs, documents, and websites
Bring your own AI stack: ElevenLabs, Cartesia, Deepgram, Azure, Sarvam, Groq, and more.
Pricing
Pick the shape of the workspace you need. We quote from your channels and volume—usage comes from a credit wallet that covers voice minutes and WhatsApp messages.
A first channel and a guided pilot.
Conversations and follow-up on one workspace.
Security reviews, private deployment, and dedicated support.
We'll size a plan to your volume. No public per-minute list.
FAQ
Most teams connect a phone line or a WhatsApp Business number, design a first flow, and launch a pilot in under a week. Timelines depend on carrier setup, Meta template approval, and any compliance requirements specific to your industry.
Use Meta Embedded Signup from the Channels page, or connect with a token and WhatsApp Business Account ID. You can then publish a chat-bot version to that number, set keyword or intent start triggers, and share a QR code or deep link.
Flow-based bots use buttons, lists, templates, and media on a visual canvas—best for guided menus. Agentic bots add Intent, Entity, GenAI, and Agent nodes so the bot can retrieve from your knowledge base, call tools, and hand off to a human.
Create text, media, or carousel templates in Marketing, Utility, or Authentication categories, submit them for Meta review, and sync status from Meta. Approved templates can be sent from the bot, from a workflow step, or as a campaign broadcast.
Trigger on post-call completed, a custom event, or manually. Add delays and retries, then send a WhatsApp template, place an outbound call, write to Google Sheets, create a Calendar invite, call a webhook, or push data to a CRM endpoint.
Voice agents currently support Hindi, English, and Marathi, with interruption handling and optional auto language switch. WhatsApp bots follow the language of your copy, templates, and knowledge base.
Data is encrypted in transit and at rest, isolated per tenant, and never used to train models that serve other customers. Secrets are encrypted with audited reveals. You control retention windows for recordings and transcripts. See our Privacy Policy for full details.
Plans are quoted for your channels and volume. Usage is billed from a credit wallet that covers voice minutes and WhatsApp messages. Share your volume through the contact form and we will send a quote.
Contact
Tell us whether you need voice agents, WhatsApp bots, workflows—or all three. We'll walk through a live demo on one of your real use cases.
Or email production@puzzleai.io
